Investigating justanswer.com

Here is what Google AI says:

JustAnswer.com is an expert marketplace that connects people with doctors, lawyers, and other professionals. Here are some reviews of JustAnswer:

Complaints*

Some customers have complained about JustAnswer charging a monthly fee without mentioning it upfront. One customer said they were charged a $53 monthly subscription after asking a question about defrosting a wine fridge. The customer was told that posting the question confirmed their agreement to the membership, but JustAnswer would not refund the $53.

*Here is the link to justanswer.com pricing page. Be sure to carefully review it before you post a question. And remember when you post a question, you are agreeing to an ongoing monthly nonrefundable fee

Expert reviews

An expert on the JustAnswer platform said that the platform is streamlined and helpful, and that JustAnswer pays well.

  • Becoming an expert
    New experts on JustAnswer earn 20% of what the user pays, but can earn up to 50% with consistently high ratings. JustAnswer pays via PayPal, and experts need at least $20 in their account to withdraw funds.

About JustAnswer

Information written by the company

JustAnswer is the world’s largest Expert marketplace. Get 24/7 access to help from thousands of verified professionals, where and when you need it. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other vetted Experts for real-time, personalized assistance and answers, 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.

From the website:

Terms Of Service:

Effective Date: September 22, 2024
IMPORTANT NOTICE: THIS AGREEMENT CONTAINS A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER. IT AFFECTS YOUR LEGAL RIGHTS AS DETAILED IN THE ARBITRATION AND CLASS ACTION WAIVER SECTION BELOW. PLEASE READ CAREFULLY.

PLEASE NOTE THAT YOUR USE OF AND ACCESS TO THE PLATFORM (DEFINED BELOW) ARE SUBJECT TO THE FOLLOWING TERMS; IF YOU DO NOT AGREE TO ALL OF THE FOLLOWING, YOU MAY NOT USE OR ACCESS THE PLATFORM IN ANY MANNER.

Table of Contents

1. Acceptance of Terms
2. The Platform
3. Additional Premium Services
4. Fair Use Policy
5. Modification of Terms of Platform
6. Eligibility & Account Creation
7. Posts
8. Prohibitions
9. Notice and Procedure for Making Claims of Copyright Infringement
10. Fees, Refund and Cancellation Policy
11. Proprietary Rights and Limited License
12. Feedback
13. Third Party Links & Services
14. Duration and Termination of Agreement
15. Indemnity and Release
16. SMS Terms
17. Disclaimers
18. Limitation of Liability
19. Arbitration and Class Action Waiver
20. Venue and Governing Law
21. Application License
22. General
23. Contact Us
24. iOS Terms
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